After nearly two decades in Corrections, I transitioned into the world of IT and haven’t looked back. Now, as a Help Desk Manager and Front-End ConnectWise PSA Admin, I focus on keeping things running smoothly while leading with a mix of strategy, problem-solving, and a bit of humor.

Beyond work, I stay active in the Kansas City IT community, serving as Chapter President for HDI Heartland and Toastmasters International – Empower to Speak, as well as Director of Revenue for SecKC. Whether it’s IT management, leadership development, or just geeking out over the latest tech trends, I love helping others grow and succeed.

When I’m not in the trenches of IT or community leadership, you’ll probably find me at the movies, adding to my collection of hobbies, or enjoying some much-needed downtime.

Stephen Sellaro is currently the Sr. Service Desk Operations Center Manager for

the Moonshot Solutions Service Desk. Responsible for Daily Operations

over the Moonshot  Service Desk and its personnel. The primary

responsibility is to ensure that end users receive the highest level of

customer care and service possible. This includes, and not limited to, the

responsibility of managing all processes and procedures related to the

identification, prioritization, and resolution of end user service requests.

This includes the monitoring, tracking, and coordination of all service desk

functions throughout the enterprise.  Stephen has been involved with HDI for

over two decades. Stephen attributes many of his successes in his career to HDI

and has made wonderful friendships and work-related connections.

Hello HDI Members in the Heartland!  It is so great to be able to talk with you.   I realize some of you may be new to HDI and some of you may be veterans, but let me take a moment to introduce you to HDI and the HDI Heartland Chapter.

I have 20 years of customer service experience with 11 of that in IT Service Delivery for Federal and DOD customers. I have experience in Knowledge Management, SvD Training, Analytics and Reporting, Technical and Policy writing etc. I look forward to meeting other IT professionals and sharing ideas through HDI.

I have been in the IT Industry for the past 15 years. Most recently managing a Help Desk at Cerner Corporation. I am passionate about leadership and sharing ideas with other IT professionals. I enjoy the knowledge and professional network that HDI brings to me on a daily basis. Look forward to seeing you soon at an HDI Heartland event.