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I have been in the IT Industry for the past 15 years. Most recently managing a Help Desk at Cerner Corporation. I am passionate about leadership and sharing ideas with other IT professionals. I enjoy the knowledge and professional network that HDI brings to me on a daily basis. Look forward to seeing you soon at an HDI Heartland event.

Hello HDI Members in the Heartland!  It is so great to be able to talk with you.   I realize some of you may be new to HDI and some of you may be veterans, but let me take a moment to introduce you to HDI and the HDI Heartland Chapter.

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I have 20 years of customer service experience with 11 of that in IT Service Delivery for Federal and DOD customers. I have experience in Knowledge Management, SvD Training, Analytics and Reporting, Technical and Policy writing etc. I look forward to meeting other IT professionals and sharing ideas through HDI.

Stephen Sellaro is currently the Sr. Service Desk Operations Center Manager for

the Moonshot Solutions Service Desk. Responsible for Daily Operations

over the Moonshot  Service Desk and its personnel. The primary

responsibility is to ensure that end users receive the highest level of

customer care and service possible. This includes, and not limited to, the

responsibility of managing all processes and procedures related to the

identification, prioritization, and resolution of end user service requests.

This includes the monitoring, tracking, and coordination of all service desk

functions throughout the enterprise.  Stephen has been involved with HDI for

over two decades. Stephen attributes many of his successes in his career to HDI

and has made wonderful friendships and work-related connections.