Service Management World

This Is Not Your Usual Service Management Conference Program

Service management leaders like you will unite in Orlando for a fresh, exciting take on a conference program filled with case studies and interactive sessions [think mini-workshops on steroids]. Gain insights from both experts and practitioners on how to leverage digital transformation, address disruption, inspire innovation, and lead enterprise service management initiatives. Take home industry trends, secrets, and best practices to improve your service operations.

What attendees added to their schedule last year:


  • Engaging case studies from companies like Target, Chick-fil-a, Shopify, Emory Healthcare, and Penn State, just to name a few 

  • Expert insights from Forrester, MetricNet, HDI and other industry heavyweights 

  • A choice of a two-hour workshop on a variety of topics such as design thinking, creating your operating model, and skills assessments for the digital age 

  • Game changing keynote presentations 

  • A robust mix of names you’ll recognize and fresh voices sharing the trends and tangible solutions to help you streamline and improve your mission-critical processes


Dates: November 9-13, 2019 Orlando, FL 

Click here for more details!