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HDI Heartland Quarterly Event
A successful first quarter event is complete for the Heartland Chapter. This event was hosted by TGS. There was a turnout of fifteen people.
The Heartland Chapter President Stephen Sellaro provided chapter updates. Discussion where focussed on the Heartland target of holding Events in March, June, September and December. There will be guest Speakers at each Event and the last Event will be the Awards Ceremony in December. Emphases was placed on the value of these meetings. What do people want to see from these meetings?
Stephen gathered a list of topics of interest for future meetings (Centric guest speaker, work flow process, WFM, metrics, connect wise management, KM, tools, Automation chat bots, availability metrics, and training). If you would like to see a topic not mentioned be sure to contact the Heartland President Stephen Sellaro.
Josh Stahl provided slides on the Cerner Help Desk processes, work flows, tools and metrics. Cerner is a large organization and they have a plethora of applications that they support. They breakdown their support into different segments, that provide backup support for other segments. The ITSM tool of choice is Remedy and the KM of choice is Remedy. They have over 10,000 knowledge articles. They have a proprietary screen/dashboard called DragonDrop that sets on top of the Remedy knowledge management. This helps with the usefulness of the Remedy KM articles.
A great big Thank You goes out to our Host Don Newsom at TGS and to our Guest Speaker Josh Stahl from Cerner.
Don't miss our next Event in June.
Heartland Chapter
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Bytes and Banter Episode 8: Job Your Career Toolkit: Job Search Strategies with Doug Bell from Robert Half
Bytes and Banter Episode 8: Job Your Career Toolkit: Job Search Strategies with Doug Bell from Robert Half
Practical Tips for Success: Upskilling, Networking, and Working with Recruiters
Doug Bell has been a lead recruiter for 8+ years. He’s worked with recruiting for technology roles in Infrastructure and Operation teams. Finding top talent for roles ranging from analyst & engineers to managers & directors, and anything in between. In this episode of Bytes and Banter he shares what he’s learned and seen recently in the job market.
Are you asking yourself any of the following questions?
How do I level up my resume?
How do I grow my professional network?
Do I have to face a job search alone?
Based on a 1000 worker survey like the “Big Stay” movement where 35% of workers are looking for a new job in the second half of 2024 down from 49% in July 2023.
77% of those workers are happy in their role.
85% of them report a good work-life balance.
For those who are looking to “Pivot” and job search. He shares practical tips on how you can enhance your resume, LinkedIn, and other professional network accounts. As employers still have a high demand on skilled talent, it’s important to continue to build your network. As organizations make adjustments to meet some of the competitive salaries, flexible work locations/schedules, and continue to build positive work cultures & dynamic teams.
Finally, he removes some myths about working with a recruiter and why people should look at this “Free Money” investment. Recruiters can be a supportive companion when performing a job search. They will help share best practices, provide mock interviews, salary guide information, and be your cheerleader throughout your journey.
Continue to apply these tips to keep your professional networks growing and current as well as know there are supportive organizations out there who can help you.
Tune in to Bytes and Banter on Apple Podcasts, Spotify, and YouTube, or your favorite podcast player. Subscribe and stay updated with our latest episodes, where we delve into diverse topics and hear wonderful stories.
HDI Local Chapters – brings the #TechnicalSupport professionals together to connect, share, and discuss common challenges, and learn from industry innovators.
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